I grew up in a very rural environment in northwest Louisiana in the 1960’s through the 1970’s. Hard work wasn’t just expected; it was essential to our way of life. More than just working hard, though, we were expected to do the job right. My ears rang with the question, “If you don’t have time to do it right, do you have time to do it over?” In spite of my best efforts, though, I sometimes still didn’t get it right. I wanted to do the task right. I certainly didn’t want to do it over. My intentions were good but my actions didn’t always measure up. It can be a real challenge to deal with a person who lacks the people skills to treat others properly; with kindness, patience, tenderness, and grace. It’s especially hard when you know that they know how to treat others; they just lack the skills to do so regularly. Often, such a person will respond that they certainly did not intend to mistreat someone when they are presented with concerns about their treatment. It can be frustra...